MOZA Racing Support

MOZA Racing Support Procedure

1. If you encounter a problem without starting MOZA Pit House, please start MOZA Pit House first, try to reproduce the problem, and then submit an error report.

2. Go to the System Settings UI (Figure 1 Step1, 2), click "Report Error" (Figure 1 Step 3)

3. Fill in your contact information, provide as detailed a description of the problem as possible (Figure 1 Step 4). When the fault occurred, what game, what track, with what car for about a long time of the game, what kind of fault occurred, fill in the column of Symptom.

4. Click "Send Report" (Figure 1 Step 5), and save the bug report number (Figure 2). We will fix the problem as soon as we receive it.

Figure 1

 Figure 2

5. If the sending fails, please refer to "Q: MOZA Pit House failed to download firmware / invalid experimental firmware command input / device activation failed / unable to connect to the Internet".

6. If the report fails to be sent, you can save the report file as a local file (Figure 1 Step 5) , And send the report file to after-sales email support@mozaracing.com

7. Send a screenshot of the Error Report Number(pink) in Figure 2 to sales@egsimrigs.co.za or via Whatsapp to +27 66 228 1091 for us to follow-up with MOZA Racing Support.